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Populationís trust in state government bodies

Kiev International Institute of Sociology (KIIS) conducted a nationwide poll of citizens during the period of July 19–28, 2012. 1001 respondents were interviewed with the help of CATI method (telephone interview); the survey covered all the regions of Ukraine, including Kiev and the Crimea peninsula; the sample was random and representative for the whole population of Ukraine aged 18 years and older.

Statistical sampling error (with probability of 0.95 and design-effect 1.5) does not exceed 4.6% for index close to 50%, 4% — for index close to 25%, 3.3% — for index close to 15%, 2.8% — for index close to 10%, 2% — for index close to 5%.


  • Activities of Verkhovna Rada of Ukraine, Cabinet of Ministers, Administration of the President of Ukraine and the National Bank of Ukraine attract a lot of attention of city residents; about half of respondents or even more attentively follow their performance: 62% (Verkhovna Rada of Ukraine) and 46% (the National Bank of Ukraine).
  • Almost half of respondents (48%) consider television mass media to be the main source of news regarding activities of state institutions; 19% and 15% of respondents read news in the Internet and published editions respectively. Only one of ten listens to the radio to get this news, and only 6% discuss the activities of state management bodies with their friends or relatives and that is the way to get any news for them.
  • In general, about a third part of citizens — 27% — have trust in state institutions (definitely have or are likely to have). The highest level of confidence is in the National Bank of Ukraine, 32% of respondents trust it; 26% have confidence in Cabinet of Ministers; 25% of citizens have trust in Central executive bodies (SBU, Antimonopoly Committee, State Court Administration, etc.) and the Administration of the President of Ukraine; 21% believe Verkhovna Rada of Ukraine; 18% are confident about HCJ and 15% — about Kyiv City State Administration
  • The three most common causes of distrust in state institutions are: (1) corruption — 54%, (2) lack of visible results — 38% and (3) the bureaucracy — 29%; mistreatment of officials towards citizens who apply to them — 22%; 11% of respondents do not know how government agencies plan to develop themselves and, in this regard, they do not trust them.
  • Top-3 factors that could have changed people's attitude towards government and probably would more motivate citizens to trust officials, are:
  1. government institutions to fight corruption — 54%
  2. openness and transparency — 31%
  3. improvement of the quality of care — 22%.
In addition, 15% of respondents believe that improving of conditions of care and treatment clients in Ukraine's banking system could contribute into the improvement of people's attitude toward it; and 3% support the idea of cutting down the restrictions of exchange-financial transactions.







Reasons of mistrust toward state institutions, %

Corruption in the state institutions 54
Lack of visible results of their activities 38
Bureaucracy, complicated inner interaction structure 29
Maltreatment of citizens that have addressed to by state bodies employees 22
Lack of information regarding development strategy 11


Factors that could change citizens’ attitude toward state institutions, %

Fighting corruption 54
Openness and transparency of their activities 31
Better of services quality 22
Better of banking system work (conditions of services, treatment etc) 15
Cut down of restrictions of exchange-financial transactions 3


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