Populationís trust in state government bodies
Kiev International Institute of Sociology (KIIS) conducted a nationwide poll of citizens during the period of July 19–28, 2012. 1001 respondents were interviewed with the help of CATI method (telephone interview); the survey covered all the regions of Ukraine, including Kiev and the Crimea peninsula; the sample was random and representative for the whole population of Ukraine aged 18 years and older.
Statistical sampling error (with probability of 0.95 and design-effect 1.5) does not exceed 4.6% for index close to 50%, 4% — for index close to 25%, 3.3% — for index close to 15%, 2.8% — for index close to 10%, 2% — for index close to 5%.
- Activities of Verkhovna Rada of Ukraine, Cabinet of Ministers, Administration of the President of Ukraine and the National Bank of Ukraine attract a lot of attention of city residents; about half of respondents or even more attentively follow their performance: 62% (Verkhovna Rada of Ukraine) and 46% (the National Bank of Ukraine).
- Almost half of respondents (48%) consider television mass media to be the main source of news regarding activities of state institutions; 19% and 15% of respondents read news in the Internet and published editions respectively. Only one of ten listens to the radio to get this news, and only 6% discuss the activities of state management bodies with their friends or relatives and that is the way to get any news for them.
- In general, about a third part of citizens — 27% — have trust in state institutions (definitely have or are likely to have). The highest level of confidence is in the National Bank of Ukraine, 32% of respondents trust it; 26% have confidence in Cabinet of Ministers; 25% of citizens have trust in Central executive bodies (SBU, Antimonopoly Committee, State Court Administration, etc.) and the Administration of the President of Ukraine; 21% believe Verkhovna Rada of Ukraine; 18% are confident about HCJ and 15% — about Kyiv City State Administration
- The three most common causes of distrust in state institutions are: (1) corruption — 54%, (2) lack of visible results — 38% and (3) the bureaucracy — 29%; mistreatment of officials towards citizens who apply to them — 22%; 11% of respondents do not know how government agencies plan to develop themselves and, in this regard, they do not trust them.
- Top-3 factors that could have changed people's attitude towards government and probably would more motivate citizens to trust officials, are:
- government institutions to fight corruption — 54%
- openness and transparency — 31%
- improvement of the quality of care — 22%.
In addition, 15% of respondents believe that improving of conditions of care and treatment clients in Ukraine's banking system could contribute into the improvement of people's attitude toward it; and 3% support the idea of cutting down the restrictions of exchange-financial transactions.
Reasons of mistrust toward state institutions, %
|Corruption in the state institutions
|Lack of visible results of their activities
|Bureaucracy, complicated inner interaction structure
|Maltreatment of citizens that have addressed to by state bodies employees
|Lack of information regarding development strategy
Factors that could change citizens’ attitude toward state institutions, %
|Openness and transparency of their activities
|Better of services quality
|Better of banking system work (conditions of services, treatment etc)
|Cut down of restrictions of exchange-financial transactions